CONTACTING ABC: We are more than happy to help with any questions or concerns. Please contact us via e-mail at email@example.com.
CURRENT PROCESSING TIME: Our products are handmade just for you! We are working with reduced Staff Support during this Phase of COVID-19. Our current standard, estimated processing time 1 - 2 weeks. This does not include the transit time once USPS has the package in their care. Please be aware that USPS is currently experiencing wide spread delays nationally due to the pandemic. This leads to tracking scans being missed as well as overall delivery days. This is 100% out of our control. Thank you for your patience!
QUICK SHIP: Quick Ship items ship in 1 week or less as long as they are the only item type on your order! If you add other items not labeled as Quick Ship to your cart at the same time, standard turn around time applies.
If you are in need of something QUICKLY that is not labeled as Quick Ship, Rush My Order Processing has opened back up. You can add that on to your order here: https://aubreysbeadcloset.com/collections/abc-gift-cards-shipping-delivery-services/products/rush-my-order
SHIPPING COST/POLICY: Free Shipping is awarded when you spend $29 or more. If you purchase under the $29 threshold, a $3.50 shipping charge will apply. Please note that Free Shipping is a Perk for spending $29+ in a single order. If you place multiple orders (we then pay multiple transaction fees) each order placed falls under these shipping rates regardless if your previous order has shipped yet or not. We will not reimburse shipping. If we happen to be able to combine an order, please keep in mind that we pay for software that allows us to merge them and pay for additional staff time to do so. Additionally, since all shipping is now weight based, additional items in a box only increases our cost.
SHIPPING SPEED: First Class USPS Shipping is our default shipping method and does not include Insurance or a guaranteed Delivery Date. USPS often has delays and more missing packages during the Holidays. If you would like to ensure a prompt delivery speed or have your package insured against loss or damage, please select Priority Shipping at Checkout. Please note that Priority Shipping upgrades the shipping speed only once the package is in the hands of USPS, not the processing time. If you also need expedited handling, add the “Rush My Order” listing to your cart prior to checking out.
ABC is not responsible for lost or damaged packages. Please contact USPS directly regarding lost or damaged packages.
Please note, we only ship to the address provided at checkout. If a package comes back to us as "Return to Sender" due to an incorrect address entered, you will be invoiced for the cost of shipping to re-ship the package to the correct address.
RETURNS, REFUNDS & EXCHANGES: Because of the nature of our products, all sales are final - cancellations, returns, refunds, exchanges or price adjustments are not permitted. Sales are only valid during their advertised run time and any codes MUST be entered prior checking out. However, we stand by our product and will make any errors right. If you've received the wrong item or there is a problem with your order, please just let us know by e-mailing firstname.lastname@example.org within 15 days of receiving your order. We are unable to help resolve any errors after 15 days.
REPAIRS & NECKLACE CARE: We are pleased to offer a Lifetime Repair Policy and have compiled a list of tips to help ensure the most longevity for your necklaces. Read more about both of these things HERE.
ABOUT OUR CORD: All of our necklaces are made on adjustable genuine leather cord in a wide variety of colors. To ensure the best fit for everyone, you can choose between TWO lengths. 0-5 years or 6 years - adult! Each size will allow the specified age group to place the necklace over their head and then adjust it by a simple slide of the knots to the exact desired length. Not only does this allow for a perfect fit for all ages, it allows you to adjust depending on the neckline of the outfit and where it looks best hanging, too!
BUYER ASSUMES ALL LIABILITY: These are not teething necklaces and should never be in a child's mouth due to the potential choking hazard. Be sure you're always supervising the small ones that wear necklaces. Buyer assumes all liability.